Associate Systems Engineer - Desktop Field Support

Associate Systems Engineer - Desktop Field Support

Apply now Job no: WWREQ0032627
Employment type: Full Time
Location: Cairns
Categories: Service Desk & IT Support, Engineering – Hardware, Networks & Systems Administration

About The Role.

Kinetic IT are hiring an Associate Systems Engineer to join our team based in Cairns QLD, supporting their end-users through onsite, remote, and field services work. This role is hands-on and suits someone who enjoys variety, solving technical issues, and getting out to different customer sites.

You’ll be working across Windows, Apple, endpoint management, airport technologies, hardware support and contributing to project and uplift activities. Some domestic travel is required, and you’ll be backed by a supportive and collaborative KIT crew. This role does require someone that enjoys working autonomously whilst still contributing remotely as part of a wider national team.

Responsibilities will include:

• Providing onsite and remote desktop support across Windows 10/11, O365, and common workplace applications
• Troubleshooting PC hardware, peripherals, printers, Apple/Mac devices, and basic networking issues
• Supporting Active Directory, user administration, and endpoint management (SCCM/Intune)
• Assisting with Citrix and virtual desktop environments
• Participating in field services, including site visits, equipment installs, break-fix work, and small project tasks
• Contributing to deployments/rollouts, documentation, asset updates, and knowledge articles
• Delivering a professional, customer-focused service experience

What you’ll bring to the table:

• Experience or strong interest in desktop/field support
• Knowledge across, Windows 10/11, Office 365, AD, group policy basics, SCCM/Intune, PC hardware, imaging, peripherals, Apple/Mac support.
• Some basic networking (DNS/DHCP/Wi-Fi), Citrix is desirable.
• Strong communication and customer service skills
• A proactive, hands-on attitude with willingness to learn
• Valid driver’s licence and Australian Citizenship is required.
• Ability to travel as required

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.

Advertised: 12 Jan 2026 E. Australia Standard Time
Applications close: 28 Feb 2026 E. Australia Standard Time

Back to search results Apply now Refer a friend

Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') { SocialShareKit.init({ forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' }); }