Reservations Agent

You'll be the first point of contact for our guests, assisting with booking enquiries and ensuring every interaction reflects our brand promise of Making Our Guests Smile.

You will collaborate with other departments to guarantee that every reservation is accurate and ready for a seamless check-in experience.What you will doEnsure customer service is of the highest quality over the phone or via emailAccurately process reservations, amendments, payments and cancellationsIdentify opportunities for sales to maximise hotel occupancyRegularly obtain and evaluate guest feedback; handle concerns in a timely manner and in line with hotel standardsBe confident and knowledgeable in all special promotion procedures and the IHG One Rewards loyalty programMaintain accurate records of booking correspondence and load rooming listsWhat we need from youPrevious experience in Hotel Front Office operations or Hotel Reservations is preferredEnergy and personality that reflects our brand of Making Our Guests SmileConfidence in providing exceptional guest service via phone or email, showcasing the Holiday Inn brandExcellent written and verbal communication skills, with the ability to respond professionally to guests in writingTime management skills to work autonomously and manage your own workloadComfort with using Outlook, Microsoft Word & Excel; previous exposure to Opera is an advantageWhat we offer youCompetitive salaryFree onsite car parking or discounted SkyBus ticketsOn-shift free staff mealsAccess to our retail rewards programPaid birthday leaveImpressive IHG hotel room discounts worldwideExcellent paid trainingIHG is committed to supporting wellbeing in your health, lifestyle, and workplace through the myWellbeing framework.

We value a collaborative environment where everyone has room to belong and grow.

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