Desktop Support Analyst

About the Company

Davidson has partnered with a global energy leader, focused on renewable energy.

About the Role

As the Desktop Support Analyst, you will be responsible for providing outstanding Level 1 and Level 2 support across hardware, software, and network environments.

Key responsibilities :

Act as the first point of contact for service desk tickets, triaging issues and managing escalations.

Provide hands-on support for desktops, laptops, mobile devices, and other ICT equipment.

Maintain and troubleshoot Microsoft environments including Azure, Office 365, Active Directory, SCCM, SharePoint / OneDrive, Teams, InTune, and WSUS.

Assist with onboarding new starters and create user guides and documentation.

Collaborate with global IT teams and third-party providers to resolve complex issues.

Support office coordination tasks including inventory management and facilities assistance.

About You

Minimum 3 years of prior experience in a similar role

Tertiary qualification in IT or related field (highly desirable).

Relevant Microsoft certifications.

Strong communication skills and customer-focused approach.

Experience in ITIL environments and Microsoft Windows support.

Knowledge of Office 365 administration, Active Directory, DNS / DHCP, SCCM, and networking.

Exposure to VMware, CrowdStrike, and service desk tools like Manage Engine.

Familiarity with EUC fleet management and cyber security practices.

The Benefits

Full-time role based in Melbourne CBD

healthy salary package

Opportunity to work with modern technologies and global IT teams.

Collaborative environment with a focus on continuous improvement.

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on , quoting reference JN -

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