Senior Client Account Manager

Overview

Join to apply for the Senior Client Account Manager role at Pattern . Pattern is one of Australia’s leading ecommerce digital agencies, awarded Australia’s Best Digital Agency by NORA. We are the largest seller on Amazon globally, representing brands across all product categories. We offer perks like 5 weeks of annual leave, hybrid and flexible working, reduced summer hours, a competitive salary, plus stock options upon joining. We are an outgoing, data-driven, and ambitious team, and due to our recent success, we’re growing. Our people are everything - each hire is vital to us. We’re looking for a strategic Senior Client Account Manager to join our Melbourne office and help deliver client success and agency growth. This is a brilliant opportunity to work in a digital agency that combines ecommerce consultancy with marketplace acceleration. If you’re passionate about digital growth and thrive in a dynamic environment, you’ll love working with us - Pattern is committed to professional development at every level.

Responsibilities

• Client Leadership : Act as the main point of contact for selected Tier 1 and 2 clients across SEO, SEM, Social and CRM, building strong relationships and ensuring client satisfaction.
• Cross-Functional Collaboration : Work as an expert across all channel teams, overseeing and coordinating client deliverables, ensuring excellence in execution and communication.
• Thought Leadership : Provide strategic guidance to clients and internal teams, ensuring a forward-thinking approach to digital marketing and e-commerce.
• Account Growth & Retention : Build trust with senior client stakeholders, develop long-term relationships, and ensure account renewals are planned with a focus on growth.
• Commercial & Operational Excellence : Manage client budgets, forecasts, and contribution margins, identifying efficiencies to drive profitability.
• Channel Operations & Insights : Be hands-on within platforms such as Facebook Business Manager, Google Ads, and Google Analytics, reviewing performance data and supporting the channel teams with strategic recommendations.

Requirements

Career growth

In this role, you’ll have opportunities to be mentored, mentor others, and collaborate across departments. We promote internal growth in our merit-based company, supporting continuous learning and professional development.

Team and Hiring

Our team is highly motivated, data-driven, and results-oriented. Collaboration is at the heart of our culture - at Pattern, every team member’s ideas and input are valued, driving progress and shared success.

Hiring process

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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