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Customer Service Representative

IRIS Software GroupAustralia

22 days ago

Job description

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Just a regular guy that hires top talent for one of UK’s largest privately held software companies.

Are you looking to launch your career in customer service, working with innovative software that supports the education sector? Join IRIS Software as a Customer Services Associate and become part of a supportive, fast-paced global team helping schools get the most out of our iSAMS product.

We’re looking for friendly, motivated individuals based in Australia’s East Coast / Sydney time zone , ready to make a difference.

This is a remote, full-time role working a rotating shift pattern : 08 : 00–16 : 00 and 10 : 00–18 : 00 , Monday to Friday (alternating weekly between the two shifts).

No experience? No problem. We’ll provide full training and all the support you need to succeed.

What Will You Be Doing?

As a Customer Services Associate, you’ll be the first point of contact for our education customers, helping them resolve queries and get the most out of their iSAMS software.

You’ll be :

Answering customer queries via phone, email, and live chat
Logging and tracking issues in our CRM system
Troubleshooting and resolving common problems
Passing complex issues to our technical teams
Focusing on first-contact resolution and great customer satisfaction
Supporting team performance goals (like NPS and response times)
Following our data protection and company policies

What Are We Looking For?

We’re looking for individuals who are proactive, customer-focused, and keen to learn. You’ll be a great fit if you have :

Clear written and verbal communication skills

A calm, friendly, and professional attitude

Good problem-solving and time management skills

The ability to work independently and in a team

Confidence using computers and picking up new systems

Bonus if you also have :

Experience in customer service or contact centre roles

Familiarity with software or education-based systems

Knowledge of iSAMS, CRM platforms, or tools like Google Drive

Full training and ongoing support – no experience required.

A friendly, international team that works collaboratively.

Opportunities to develop your skills and grow within the company.

A chance to support schools and make a real difference.

Be part of a leading UK software group with global reach.

Application Process

Apply Online – Submit your CV and short application

Online Assessments – A fair way to showcase your potential

Initial Interview – A video chat with our Talent Team

Final Interview – Meet some of the team and learn more about the role

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Marketing, and Information Technology

Industries

Software Development

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Customer Service Representative • Australia