The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.
We are seeking a motivated and enthusiastic
Service Advisorto join our Mazda team on a full-time basis based at our Hawthorn service centre.As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.
ResponsibilitiesBeing the first point of contact for our customers, you will determine their requirementsLiaising with the workshop and parts departmentsQuote repair jobs and liaise with customers ensuring they are given the best possible Customer Service experienceMeeting and exceeding manufacturers CSI targetsRequirements for the role will involve the followingExperience in a similar role within a Retail Automotive Service DepartmentExcellent communication, numeracy and customer service skillsWilling to go above and beyond to exceed customer expectationsSound automotive technical knowledgePunctual and reliableHave a professional attitude and be well organisedCurrent driver licenceBe able to work in a team environmentDemonstrate care and attention to detailHave the right to work in Australia with residency entitlementsWhat we offerAttractive salary and commission packageCar allowance or company car providedThe opportunity to work in a well established company with an excellent reputation for customer serviceA dynamic and friendly work environmentCareer opportunities that only come with working within one of the largest automotive companiesEmployee Assistance Program with access to comprehensive health and wellbeing resourcesBeing part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.
If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you!
