Retail Team Leader

About National Trust Queensland & The Currumbin Wildlife Sanctuary

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents : to conserve and advance our natural and cultural heritage for future generations.

About The Role

This role will report to the Retail Supervisor and will be based within our Retail department. The key to this role is participation and commitment to achieving departmental objectives within a Tourism environment. You will be an energetic, positive team player who leads by example. You will be responsible for customer service, maximising sales, cash and stock control, dispute resolution, visual merchandising and assisting with other leadership duties as required. This role will be from Sunday - Thursday.

About You

To be successful in this role, you will have relevant experience in a Team Leader role. You will be a self-starter and have a willingness to learn all aspects of the role. You will be well presented and have a great knowledge and understanding of working within a Retail store. You will work confidently with your team to provide an outstanding, safe, efficient, and memorable guest service experience.

Other required skills and qualifications we are looking for include :

• A fun, energetic and highly motivated attitude, with excellent communication skills.
• Experience working in solo outlets and working across a large team.
• Strong customer service experience working in a fast-paced tourism environment.
• Experience leading and maintaining a Retail store, including stock replenishment, stock control, and visual merchandising.
• Experience with leading by example and the ability to ensure the delivery of an efficient and friendly Guest service.
• A ‘can-do’ attitude with the ability to lead your Team in setting and achieving workloads.
• Enjoys striving to achieve targets while working towards department goals and objectives.
• Ability to work in a fast-paced environment where you will be required to work calmly under pressure.
• A high level of attention detail to maintain optimum outlet presentation.
• Ability to work in an outdoor environment, that has native wildlife such as birds and reptiles.
• Ability to work in a role that requires substantial walking through all different weather conditions.
• Flexible and available to work across weekends, school holidays, and public holidays.

What We Can Offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! We offer current and future team members :

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