Passenger Services Delivery Agent

Sydney International Airport, NSW

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport!

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development!

The Passenger Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.

The position available is Permanent Part time.

Primary Duties and Responsibilities

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• Assisting passengers
  • During disrupted or delayed services
  • That require special assistance
  • In wheelchairs to and from aircrafts
• Forwarding/delivering of baggage to passengers
• Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required
• To report any incidents immediately and maintain awareness and obligations involved in reporting incidents
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
• Build strong working relationships with all dnata Airport Services staff and client airline employees / delegates
• Promote and maintain a positive company image (including grooming, behaviours and service)
• Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
• Comply with dnata Standard Operating Procedures and Policies
• Liaise professionally with internal and external clients and stakeholders

What you will receive as an employee:

• 5 Weeks Annual Leave (accrued on all time worked);
• Parking paid by dnata
• Uniforms and ID cards supplied;
• Minimum engagement of 20 hours per week;
• Opportunities for career progression and ability to progress in the business;

Essential Criteria:

• Ensure adherence to all company safety, policy, procedures and processes
• 1 - 2 years’ experience in customer service oriented role
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
• Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
• Ability to work unsupervised at times and in a changing and fast paced team environment
• High level computer skills
• Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Dr

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.