Intake Specialist

Join to apply for the Intake Specialist role at Better Rehab

At Better Rehab, we started with one goal : to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading National Allied Health provider, making a real impact every day! Your work as an Intake Specialist directly impacts our participants' journey to achieving greater independence, confidence and quality of life. You’re the friendly guide, the problem-solver and the organiser who makes everything run smoothly so our clinicians can focus on delivering exceptional care.

Overview

Role : Intake Specialist (Full-time, permanent)

Responsibilities

• Be the first point of contact for our participants and their support network, responding to phone and email inquiries.
• Schedule and arrange appointments for our team; keeping things running smoothly.
• Set up service agreements, conduct risk assessments and manage waitlists.
• Keep our database up to date and help with documentation.
• Work closely with our regional managers and supervisors to coordinate bookings for new starters.
• Provide excellent customer service while supporting the people who need us most.

Benefits

What makes you a great fit

You’re someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication. You enjoy the energy of a fast-paced environment and are always ready to take on new challenges. If you’ve had experience in admin, healthcare, or customer service, that’s a bonus. We’re happy to provide training for the right person.

Apply

Hit Apply Now to start your journey with us. For questions, reach out to Victoria for a confidential chat at victoria.s@betterrehab.com.au or 02 7202 2494.

Commitment To Diversity

At Better Rehab, we embrace diversity, inclusivity and a fair recruitment process encouraging applications from all backgrounds.

How to learn more

Learn more at www.betterrehab.com.au

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