Service Advisor

• Join one the largest dealership networks in Australia!
• Enjoy access to staff benefits including discounts on parts and servicing
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are currently looking for a Service Advisor to join the team at our Lismore Mazda Dealership.

What the role entails:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Being a champion of objections – There is always a positive outcome!
• Ongoing training and development. If you have the desire to grow we will get you there

What we are looking for:

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team
• Love a fast paced, yet fun environment

Benefits of joining us:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
• Exclusive discounts on vehicles, parts and servicing
• Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
• Lifestyle discounts, including Gym memberships and retail discounts
• Paid parental leave to support you and your family

Lismore Mazda is proud to be supporting the Lismore and Northern Rivers community since 2009. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Lismore Mazda, we genuinely consider our people to be one of our greatest assets.