Senior Technical Support Engineer

Senior Technical Support Engineer

Bentley Systems

Location

Hybrid or Home-based, Australia

Position Summary

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users providing civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

Responsibilities

• Providing technical application support to users, answering complex questions on the use of software to design various engineering projects.
• Producing training materials and multimedia materials used to train users in the use of the design software.
• Serving as primary support liaison between Bentley and users.
• Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
• Possessing thorough knowledge of the company’s products and other applications used by users.
• Resolving clients' application questions or problems over the telephone in the areas of system configurations / setup, product functionality, and bugs / enhancements.
• Keeping users informed of how and when problems are resolved.
• Ensure proper case handling as maintaining goal and KPIs.
• Being involved in any additional follow-up, testing, and troubleshooting.
• Appropriately referring issues to other support and quality assurance areas.
• Promoting and maintaining a high-quality, professional, service-oriented company image among users.
• Less than 5 % travel required.

Skills

What We Offer

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner‑operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender / gender identity, sexual orientation, disability, marital status, religion / belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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