Senior Service Desk Analyst

Overview

Join to apply for the Senior Service Desk Analyst role at WSA – Wonderful Sound for All .

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. We seek an enthusiastic Senior Service Desk Analyst with solid troubleshooting skills, quick learning, strong communication, patience and a positive attitude. This is a great opportunity for a mid to senior-level Support Analyst looking to develop skills further in a new and exciting industry. Work will be primarily at our Head Office in Milton QLD, with occasional on-site client visits.

Responsibilities

• Providing first-line level 2 & 3 technical support via phone, email, or remote access supporting both Australia and New Zealand businesses
• Troubleshooting and resolving common IT issues on Windows servers / desktops / laptops, Azure, Backups, Office 365, Audiology Software, mobile devices and other key business applications within agreed SLA’s
• Troubleshooting, configuring and maintaining Servers / VMware and networking devices as required
• Liaising with Level 3 global resolver groups to manage and maintain communication with users
• Onboarding and off-boarding IT users and driving continuous process improvements
• Assisting with systems setups, maintenance and IT projects
• Knowledge transfer and training of other Service Desk and users
• Creating and maintaining IT Knowledge Base documentation and support articles
• Attending client sites for further troubleshooting and installations as required

Qualifications

Eligibility

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.

Who We Are

At WS Audiology, we provide innovative hearing aids and hearing health services. With 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. We are a global company that values diversity and inclusion and strives for an authentic, inclusive employee experience.

EEO

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all, regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status.

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