APS 5 - Base and Estate Management Officers East (Multiple)

The Role

Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services – Army, Navy and Air Force – to do their job.

If you are looking for an exciting workplace where no two days are the same, an Administration and Customer Service Specialist role may be the perfect opportunity for you!

Base Management

Our Bases vary significantly depending on the Services that they support. As a Base Management team member, you will build strong relationships with various military, civilian and contractor stakeholders with a shared focus on the sustainable management of the Base to support operational, training and other specialist functions. You could work in and around weapon ranges, airfields, wharves, laboratories, heritage buildings and contemporary corporate offices.

It's an exciting role and environment where no two days are the same, but on a typical day as a member of a Base Management team, you will :

• Engage with Defence stakeholders and assist with their operational enquires.
• Work closely with industry partners focusing on Defence projects and estate outcomes.
• Ensuring Base Security, WHS, and Emergency Management procedures comply with relevant standards.
• Participate in fora providing input into operational support of base activities.
• You will assist, where required, Defence’s aid to the civil community in times of crisis.

Estate Management & Planning

Our Bases vary significantly depending on the Services that they support. As an Estate Management & Planning team member, you will build strong relationships with various military, civilian and contractor stakeholders with a shared focus on the sustainable management of the Defence Estate to support operational Defence capabilities.

It's an exciting role and environment where no two days are the same, but on a typical day as a member of the Estate Management & Planning team, you will :

• Engage with Defence stakeholders and assist with their operational enquires.
• Work closely with contracted industry partners focusing on Defence projects and estate outcomes.
• Participate in fora providing input into operational support of base capabilities.
• Work in a team-of-teams supporting our National Defence Security for the Nation.

About our Team

The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG).

EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory. Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia.

This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.

Our Ideal Candidate

Successful candidates will have a proven record of achieving organisational goals whilst contributing to a high-performance service delivery culture.

The skills that we seek in you :

• Well-developed communication, organisation and negotiation skills with the ability to influence a broad range of stakeholders.
• The ability to work collaboratively with various military, civilian and contractor stakeholders.
• Demonstrated ability to think critically, identify issues and contribute to the delivery of continuous improvement activities.
• The ability to research policy and procedure and determine practical outcomes that achieve objectives.
• The ability to identify and anticipate stakeholders' needs and expectations to achieve outcomes.
• The ability to forward plan a workload and the agility to reprioritise at short notice.
• A commitment to on-the-job training and participation in activities to build and maintain customer service skills, and product knowledge.
• Experience supervising / managing staff within a customer service / service delivery environment is highly desirable.

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