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Spa Sales & Operations Manager - Virginia

Spa Sales & Operations Manager - Virginia

Merse Wellness SpaCity of Brisbane, QLD, Australia
9 days ago
Job description

Spa Sales & Operations Manager - Virginia

Join to apply for the Spa Sales & Operations Manager - Virginia role at Merse Wellness Spa

Spa Sales & Operations Manager - Virginia

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Join to apply for the Spa Sales & Operations Manager - Virginia role at Merse Wellness Spa

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At Merse Wellness Spa we are redefining wellness and recovery . Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges, hot spas, contrast therapy, compression therapy, massages, and so much more.

Whether you’re hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a ‘me time ’, Merse Wellness Spa has everything you’ve been waiting for.

Join Merse Wellness Spa!

At Merse Wellness Spa we are redefining wellness and recovery . Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges, hot spas, contrast therapy, compression therapy, massages, and so much more.

Whether you’re hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a ‘me time ’, Merse Wellness Spa has everything you’ve been waiting for.

The Role :

This is a high-impact leadership position overseeing all areas of spa operations of Merse Wellness Spa Virginia . You’ll lead a passionate team, drive sales performance, and deliver five-star customer experiences.

This role offers more than just a job—it’s an unique opportunity to grow with Australia’s fastest-growing wellness brand.

Key Responsibilities :

  • Oversee daily spa operations, maintaining exceptional facility standards.
  • Own the entire client journey—from welcome to long-term care.
  • Lead, develop, and inspire a team of 5-10 receptionists to deliver outstanding service.
  • Confidently sell memberships, packages, and services to meet and exceed revenue targets.
  • Plan and execute external lead generation—B2B outreach, local engagement, and events.
  • Manage recruitment, onboarding, and staff retention.
  • Deliver internal marketing campaigns and customer engagement activities.
  • Handle rostering, leave, and payroll processes.
  • Ensure procedural compliance and daily operational checklists are upheld.
  • Respond to customer feedback with professionalism and care.
  • Track, analyse, and report on performance metrics and team KPIs.

What you’ll need to succeed :

  • Proven experience in a leadership role within a spa, wellness centre, health club or similar environment.
  • Strong sales performance history in a KPI-driven setting, with a natural drive to exceed targets and grow revenue.
  • A lead generation mindset with the ability to build rapport, influence others, and convert interest into memberships.
  • Outstanding communication skills—you listen well, respond with empathy, and communicate with clarity and confidence.
  • A customer-first approach, always striving to deliver exceptional outcomes and memorable service.
  • A solution-focused leadership style, capable of managing challenges calmly while supporting a high-performing team culture.
  • A growth mindset and genuine passion for health, recovery and wellness—you live and breathe what we do.
  • Professional standards in appearance, reliability, punctuality, and personal conduct.
  • Tech confidence, with the ability to learn new systems and manage operational software and compliance processes.
  • Current First Aid & CPR certification, or willingness to obtain, and full Australian working rights.

    • What we'll offer you in return :

  • A Thriving Culture : Be part of the fitness industry’s most exciting and rapidly expanding brand.
  • Career Growth : Opportunities for training, development, and advancement through our Future Leaders program.
  • Perks :
  • FREE gym membership to all Fitness Cartel locations.
  • Discounts on supplements, apparel, and café products.
  • Access to Merse Wellness Spas at discounted rates.
  • Birthday Leave - have your birthday off, and get paid for it!
  • Work in state-of-the-art fitness clubs offering 24 / 7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

    • How to Apply :

    Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!

    Note : Only candidates meeting our selection criteria will be contacted. No agencies please!

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Wellness and Fitness Services

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    Operation Manager • City of Brisbane, QLD, Australia