Customer Success Technician

ABOUT THE ROLE

The Customer Success Technician will monitor and manage technical relationships with customers, which includes on-boarding, implementation, training, increasing adoption, ensuring retention and achieving high levels of customer satisfaction.

In this role, you will use your data and digital acumen to be a trusted and strategic advisor for our customers who will help drive the continued value of our products and services. You will maintain and develop customer success processes and best practices, as well as customer support content.

WHO WE'RE LOOKING FOR

A strong communicator who is technically skilled, with a desire to understand and deliver on customer requirements.

• You will be able to;
• Use your knowledge and experience in working with data and digital technologies (such as APIs) to solve customer problems.
• Confidently consult with customers to help them achieve the best value from our products and services.
• Support customers to transition from a novice to confident users of our products.
• Demonstrate your acumen for technical product operations and support.
• Deliver engaging presentations to educate customers and communicate technical information.
• Communicate effectively and build strong relationships.
• Maintain relevant customer success metrics.
• Maintain accurate records of customers and your engagement with them.

Importantly, we need you to be a role model of the company values and enhance our already impressive team culture.

WHAT DOES THE DAY-TO-DAY LOOK LIKE

SKILLS and EXPERIENCE

It would be advantageous but not essential if you have had experience in :

For further information please contact Jordan Willis at Clicks IT Recruitment on 02 6202 7750.

At Clicks we embrace diversity, inclusion and equal opportunity.

Type

Permanent

Category

Project / Program / PMO support

Reference ID

BBBH71676