Insurance Technical Delivery Manager

HAYLO PeopleCouncil of the City of Sydney, New South Wales, Australia

27 days ago

Job description

Overview

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At HAYLO People , we specialise in recruitment across General Insurance and Personal Injury . We are looking for a Technical Delivery Manager with deep experience in general insurance and a strong track record of leading complex SaaS-based implementation projects . In this role, you’ll oversee the full delivery lifecycle of large-scale technology programs for enterprise clients.

As a Technical Delivery Manager, your duties will include, but are not limited to :

Lead planning and delivery of complex technology projects from kickoff through go-live and handover to support.
Collaborate with cross-functional teams (including Services, Product, and Engineering) and client-side stakeholders to ensure solutions meet business and technical needs.
Act as the primary delivery contact for clients, owning all delivery-related communication and issue resolution.
Assess delivery scenarios and provide practical, scalable implementation strategies that align with product capabilities.
Guide platform configuration and integration based on client workflows, data structures, and operational requirements.
Proactively manage risks, dependencies, and issues—developing mitigation plans where needed.
Oversee project resourcing, timelines, and budget tracking.
Maintain detailed documentation of technical and functional requirements, client-specific configurations, and use cases.
Support clients with user training, go-live preparation, and the transition to ongoing support.
Build strong relationships with stakeholders through a deep understanding of their needs, processes, and goals.

Qualifications

Strong understanding of general insurance (Property & Casualty or similar domains).

At least 3 years of experience managing technical delivery or implementation projects in a SaaS, software, or tech consulting environment.

Demonstrated success in leading cross-functional teams in a client-facing role.

Solid knowledge of platform architecture, system integration, and the software delivery lifecycle.

Hands-on experience with SaaS configuration and tailoring solutions to meet client needs.

Proven ability to manage multiple concurrent projects with competing priorities.

Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences.

Strong technical and business documentation skills.

Experience working with change requests and managing scope within contractual agreements.

What’s on Offer

Opportunity to lead high-impact digital transformation projects in a growing and evolving industry.

Work with a collaborative and experienced team in a fast-paced, innovation-driven environment.

Flexible work arrangements focused on delivering results, not clocking hours.

Career development through exposure to enterprise-scale projects and emerging technology.

HAYLO People is a specialist recruitment agency supporting the General Insurance industry. For more information or to discuss this role in further detail please get in touch with Oliver Bell at oliver.bell@haylopeople.com.au or 0491651395 .

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Technical Delivery Manager • Council of the City of Sydney, New South Wales, Australia