Billing and Collections Officer

NextDC Collections Officer

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world‑class, next‑generation data centres, using cutting‑edge, environmentally efficient infrastructure to service the specific requirements of local and international hyperscale customers.

Job Description

This role is open to Australian citizens and permanent residents only.

The position will be based in Brisbane, Melbourne, or Sydney.

Responsibilities

• Investigate customer queries and disputes
• Generate customer invoices and statements
• Upload invoices to customer portals
• Implement and identify process improvements
• Ensure credit notes and discounts are appropriately treated
• Perform data entry and processing of customer services

Success Criteria / Qualifications

• Strong alignment to NEXTDC’s values
• Motivated for success, providing second‑to‑none customer service
• Curious, inquisitive, and open‑minded
• A keen eye for detail, attention to the finer details to get the job done accurately and effectively
• Enjoy working solo, but also thrive in a collaborative team
• Strong interpersonal skills and ability to perform under pressure
• Strong verbal and written communication skills
• Excellent customer service and communication skills
• High level of accuracy and attention to detail
• Intermediate to advanced Excel skills
• Workday or Salesforce knowledge is an advantage

Additional Information

• A values‑driven culture built on innovation, collaboration and growth
• Inclusive, diverse and values‑driven working culture
• Great opportunities to progress within the company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.