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Manager, Inflight Experience Strategy

QantasCouncil of the City of Sydney, New South Wales, Australia

13 days ago

Job description

Manager, Inflight Experience Strategy

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

Drive strategic initiatives that shape the future of inflight experience for millions of Qantas customers
Drive complex, cross-functional projects at the intersection of customer insight, product innovation, and operational excellence
12 Month Fixed Term opportunity based at our Mascot Campus

Qantas is seeking a Manager, Inflight Experience Strategy to lead the development and delivery of strategic initiatives across our inflight portfolio. In this role, you’ll be responsible for shaping the inflight customer experience across dining and hospitality, aircraft cabin, inflight entertainment and connectivity, product & spatial design and inflight operations, translating strategic vision into actionable roadmaps that balance customer advocacy with commercial outcomes.

You’ll work closely with Inflight Product teams and cross‑functional stakeholders to drive initiatives from concept through to implementation. This includes defining business cases, leading cross‑functional project delivery, and ensuring initiatives deliver measurable improvements to customer satisfaction and business performance. You’ll be comfortable operating at both strategic and execution levels, conducting rigorous analysis to inform decisions while also driving delivery.

You’ll Have

5+ years' professional experience in strategy, project / product management, or customer experience roles

An understanding of the airline industry and the operational & competitive environment

Sound understanding of the fundamentals of the customer experience

Strong analytical and problem‑solving skills, with the ability to synthesise complex data into clear insights and recommendations

Excellent communication and stakeholder management skills across all organisational levels

Proven experience translating customer insights into practical product and service improvements

Ability to balance customer, operational, commercial and strategic considerations in decision making

Ability to create high-quality quantitative analysis and written materials for presentation to senior management

Ability to drive collaboration and manage cross functional projects which involve multiple and diverse areas

Ability to work independently with minimal supervision, taking initiative and ownership of deliverables

Benefits

We love to travel : Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options : Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards : Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.

You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing : Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander people and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close : Wednesday 5th November 2025. Please note : applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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Strategy Manager • Council of the City of Sydney, New South Wales, Australia