• Receive and process purchase orders from specialist dealer partners across Australia.
• Enter, manage and track orders in our ERP system.
• Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider.
• Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability.
• Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation.
• Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues.
• Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.

• Experience in order processing / customer operations / supply chain coordination (B2B preferred).
• Confident working with ERP systems; ideally Microsoft Dynamics NAV / Business Central.
• Strong attention to detail and a structured, reliable way of working.
• Excellent communication skills and a customer-first mindset.
• Comfortable coordinating across time zones and with external partners (3PL, dealers).
• Based in New South Wales, with a stable home-office setup.

• Join a highly qualified, motivated, and internationally connected team.
• A company with a strong brand, high-quality standards and innovative medical solutions.
• 100% remote work (NSW-based)
• Modern tools, structured onboarding and direct impact on customer satisfaction
• A high degree of autonomy: independent, goal-driven work with room for your ideas.
• Ongoing training and professional development, plus modern tools to help you succeed.
• Strong support from our headquarters in Berlin.

Salary: Competitive, based on experience (ERP/Dynamics experience highly regarded). Please include your salary expectations in your application.