Customer Service Manager - SEQ

ABOUT THE COMPANY

Rentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane . Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills. Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual homeowners.

ABOUT THE ROLE

You will be working in a dynamic, ever-evolving environment. As the Customer Service Manager, you will lead and empower the team to deliver a consistent "wow" experience to our clients ensuring our continued growth and success.

The successful candidate will bring a strong customer-centric mindset while communicating with both internal and external stakeholders to build better relationships and deliver a more collaborative outcome. They will be expected to use the systems in place and manage the planning team effectively to deliver a more customer-focused approach in central planning.

The key responsibilities for this position are to :

• Supervise, lead, and develop the teams
• Ensure the construction and delivery of individual and team KPIs
• Ensure the team's Performance Management processes are in place and adhered to
• Analyse customer service data to ensure exceptional customer service levels are maintained
• Identify and deliver training needs including cross-skilling for team efficiency and consistent service delivery
• Identify areas of growth and opportunity as a result of customer contact internally and externally
• Oversee all customer feedback ensuring appropriate and timely responses
• Support and encourage a culture of continuous improvement within the team

The ideal candidate must possess :