Customer Service Assistant

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Auburn Customer Service Team is seeking a passionate, customer service focused individual to join them in delivering Great Service, Always! to their customers.

To be successful you will :

• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment
• Have a passion for retail

Your duties include, but are not limited to :

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers informed about repair status
• Assist with admin duties, including processing invoices, claims and reporting as per company procedures.
• Advise customers of stock arrival and coordinate delivery

What we require :

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Excellent organisational skills
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer :

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded