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Supplier Partnerships Manager

Supplier Partnerships Manager

Sonder.ioWaterloo, New South Wales, Australia
30+ days ago
Job description

About Sonder

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24 / 7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale :

  • 1,000,000+ members across multiple countries
  • 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As our Clinical & Health Supplier Partnerships Manager, you will lead the development and management of Sonder’s network of clinical and wellbeing providers. This is a key role that bridges healthcare expertise with commercial strategy, ensuring our members receive high-quality, evidence-based support across psychological, nutritional, coaching, and financial wellbeing services. You will manage relationships, drive quality improvement, and maintain compliance with Sonder’s Model of Care, while supporting our growth and operational goals.

What you’ll be doing

  • Build and maintain strong relationships with external clinical and wellbeing partners to ensure high-quality service delivery for Sonder members.
  • Manage the performance, contracts, and commercial agreements of third-party providers to achieve operational efficiency and financial targets.
  • Monitor and ensure adherence to Sonder’s Model of Care and evidence-based health practices across the provider network.
  • Identify gaps in network capability and proactively build solutions to meet future service and member needs.
  • Collaborate with internal teams (Clinical, Product, Operations, Growth) to integrate provider services into Sonder’s platform and improve member experience.
  • Lead quality improvement initiatives, audits, and post-implementation assessments to enhance service delivery and compliance.
  • Mitigate network risks by ensuring redundancy and resilience within the provider network.

    • Who are we looking for?

    The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

    What you bring to the team

  • 5+ years’ experience managing clinical or health-focused partnerships, workplace wellbeing programs, or EAP services.
  • Proven experience managing third-party vendors, including contract negotiations and operational oversight.
  • Strong understanding of healthcare best practices, quality improvement, and evidence-based interventions.
  • Exceptional interpersonal, communication, and relationship-building skills.
  • Strong business acumen with the ability to make strategic business decisions that drive growth and optimise network performance.
  • Highly organised, proactive, and able to manage multiple stakeholders and priorities.
  • Flexible and adaptable, with a solutions-focused mindset to navigate complex challenges.

    • Why join Sonder?

    At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

  • Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
  • Our employees and their families get free access to the Sonder app with 24 / 7 support.
  • Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
  • 2 days of study leave to invest in your professional growth.
  • Employee Share Option Plan (ESOP) – share in Sonder’s success.
  • Salary Packaging and novated leasing.
  • Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
  • Dog-friendly office in our Sydney HQ
  • Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

    • Sonder is for Everyone

    At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

    Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

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