Consumer Connect Banker
Westpac GroupKogarah, AustraliaDescription
Deliver exceptional customer service and support Westpac customers with their banking needs. Resolve inquiries efficiently promote products and contribute to a positive customer experience.
- Multiple full time permanent roles onsite in Kogarah for June intake
- Entry level opportunity open to a variety of customer service backgrounds
- Full time paid training Careers opportunities with Australias oldest bank
As well as job flexibility and the financial benefits for being part of the Westpac team (like banking wealth and insurance offers) youll be paid fairly and trained so your career can grow as you do. Youll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to :
The Team
The Virtual Service team are the customer service specialists of the Westpac Group providing the best service over the phone to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer with a goal of being one of the worlds best contact centres.
How will I help
Your journey will begin on27th June asa Consumer Connect Banker. Youll be the friendly voice guiding our customers through their banking journey. Youll handle a variety of customer inquiries from simple account balances to complex productrelated exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.
Key responsibilities include :
To be successful in this role you will be required to work Monday to Friday with rotating shifts scheduled between 8 AM to 8 PM
Whats in it for me
Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure. Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need
Were searching for customer service superstars eager to kickstart their career with a reputable bank. Specifically were looking for individuals who possess :
What is it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range of employee benefitsto help you manage your priorities whether that means family life work / life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some of our peopleand their experiences working with us.
How do I apply
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.
We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment processplease email .
Do you need reasonable adjustments during the recruitment process
We can provide reasonable adjustments for individuals with disability and / or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please email
Key Skills
Sales Experience,Presentation Skills,Financial Services,Customer Service,Financial Acumen,Fraud,Math,Military Experience,Banking,Upselling,Cash Handling,RMF
Employment Type : Full-Time
Experience : years
Vacancy : 1