Customer Developer

Role Overview

Sitting within the Customer Development Team, this new addition to the team will be responsible for resolving customer reported issues by studying the source code to explain complex behaviour or changing the code to fix defects. You will also be expected to develop minor enhancements on the suite of Smart Comms products, both on-premise and SaaS based.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ for enterprise‑scale customer communications, SmartIQ™ for digital forms transformation, and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.

Who are you?

Your primary skills are Java, but you’re also eager to get stuck into other technologies. We frequently need to learn new technologies or libraries when implementing new areas of the system, so you need to be prepared to get out of your comfort zone and learn new things.

Responsibilities

• Resolves 3rd level problems and support issues raised by customers, via Support Analyst, according to Smart Communications’ technical support procedures.
• Supports client by identifying and resolving in‑depth technical issues with the Smart Comms products using programming skills.
• Responsible for fixing complex technical issues that may require changes to core functionality, code and systems operation.
• Creates test plans and unit tests as appropriate for any code changes.
• Creates tests, tools and diagnostic procedures for use by Support Analysts.
• Provides technical support to consulting team during implementation of Smart Comm solution.
• Ensures the proper and timely entry of information in both the call tracking system and the knowledge base.
• Escalates any potential risks as far as necessary to ensure risks are minimized.
• Responds to technical support questions from Smart Communications’ international 24x7 customers.
• Responsible for the timely delivery of product patches and maintenance of the associated build processes.
• Responsible for building and releasing software patches to production environments according to Smart Comms’ build procedure.
• Support any internal initiatives requiring technical support for Smart Comms products.
• Assists with 1st / 2nd level support as required.
• Provides a daily update to Management in UK time zone (working predominately Eastern Australia time zone).

Must have skills / experience

Advantageous skills / experience

Core Competencies

SMART Values

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over‑achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, 20 days holiday allowance and an additional day off for your birthday!

Additionally, all Developers are given access to an online training platform, time during the working week for personal development, and we attempt to attend a technical conference each year. We also set aside regular “Innovation Time” to allow team members to explore their own ideas, several of which have been adopted.

Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight‑knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role can be based at either of our office locations with a hybrid approach or can be remote.

Please note : we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit :

https : / / www.smartcommunications.com /

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