Assistant Manager (Front Office)

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Duties

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager / Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests / customers.
• Apply decisions to reach a win-win situation on behalf of the Hotel and the guest / customer.
• Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest / customer.
• Effective use of the Front Office system to meet operational needs and produce accurate reports.
• Entertain guests providing positive interaction should the occasion arise.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Process and assist with check-in and check-out of guests when needed.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head.
• Take responsibility for the health and safety of all visitors, guests and team members.
• Respond to and coordinate emergency situations.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Any other duties assigned by your manager.

People and Culture

Financial Performance

Accor Representation

Management and Leadership

Guest Relations and Heartist

Workplace Health and Safety (WHS)

Environment

Other

Main Complexity / Critical issues in the Job

Qualifications

Knowledge and Experience

Competencies

Additional Information

Novotel Perth Langley is part of the Accor Hotels network and is located in the heart of Perth CBD, offering stunning views of the Swan River along with modern accommodation, dining, and event facilities. Guided by the belief that “Hospitality is a work of Heart,” we are committed to delivering exceptional guest experiences while fostering a supportive and professional environment for our team.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.