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Customer Success Team Lead

Customer Success Team Lead

WayflyerCouncil of the City of Sydney, New South Wales, Australia
7 hours ago
Job description

Overview

Customer Success Team Lead role at Wayflyer. Join to apply for the Customer Success Team Lead role at Wayflyer.

What You'll Do

  • Manage and develop a team of Client Success Managers to a world-class level.
  • Continually focus on improving our sales & account management processes, driving efficiency and output.
  • Hire, train, and coach your team to become experts in articulating our value proposition.
  • Motivate and support your team to hit and over-exceed their monthly targets.
  • Collaborate with different departments, such as Revenue Operations & Enablement, to help build and execute best in class account management playbooks.

What Makes You a Great Fit

  • 3+ years of experience managing full-cycle sales & / or account management team, preferably within Tech / SaaS
  • Consistent track record of exceeding targets as an individual contributor and in a team lead capacity.
  • Track record of developing and improving ramping team members.
  • Experience scaling teams, either in number, geographically or bringing new products to market.
  • You've worked in a fast-paced start-up / scale up environment.
  • Excellent people skills with the ability to lead, motivate and retain staff.
  • Analytical mindset - a problem-solver able to use data to make autonomous decisions.
  • Results-focused and a ‘whatever it takes’ attitude.
  • Experience of Solution Selling and / or MEDDICC methodologies is desirable.

    • What to Expect After You Apply

    You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately four to six weeks.

    Perks & Benefits

  • Time Off That Matters : Recharge with 25 days of paid annual leave, plus public holidays.
  • Your Wellbeing : Access support and resources to support your wellbeing, including Wellbeing @ Wayflyer ERG.
  • Comprehensive Health & Protection : Private healthcare, life insurance, and critical illness cover.
  • Secure Your Future with Our Pension Plan : Our pension plan helps you build a foundation for tomorrow, starting today.
  • Family-First Policies : 6 months paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.
  • Share in Our Success : Equity scheme.
  • Work From Abroad : Remote work up to 60 days a year.

    • Data Privacy

    By submitting your application, Wayflyer Limited will process your personal data for evaluating your suitability for the role. For more information, contact privacy@wayflyer.com or review our privacy notice at https : / / wayflyer.com / privacy-notice.

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    Team Lead • Council of the City of Sydney, New South Wales, Australia