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Park Managers - Lakes Entrance Tourist Park and Lakes Entrance Village

Hampshire Property GroupBairnsdale, VIC, Australia

19 days ago

Job description

Hampshire Property Group (HPG) is a proudly Australian, family-owned business with over 20 years of experience in creating vibrant lifestyle communities and holiday destinations. With a diverse portfolio of residential and holiday parks, we are committed to maintaining high-quality financial operations that support our growing business.

We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.

Lakes Entrance Tourist Park (LETP) & Lake Entrance Village (LEV) are located in a beautiful coastal town in eastern Victoria, known for the Gippsland Lakes system, and it is a nature lover's paradise. LETP is situated on 6 acres and offers a range of holiday accommodation and camping facilities to suit all family needs, making it the perfect location for a beach holiday. LEV, over 50s Village offers low maintenance homes within a well-established and supportive community.

The successful candidates will be required to live on-site at LETP, with accommodation and utilities provided as part of the salary package.

This role is ideally suited for a management couple that are versatile and business savvy, passionate about resident relations, compliance, and able to ensure the smooth running of the properties.

One position will predominantly be office-based while the other will oversee the grounds and maintenance side of the properties.

Responsibilities of our park management (include but not limited to) :

Daily management of Park and Village Operations – oversee and organisation of all departments within business including reception, grounds & maintenance, housekeeping, etc.
Managing employees and ensuring high levels of customer satisfaction.
Manage after hours arrivals, concerns, emergencies, etc.
Maximise revenue opportunities and have understanding of revenue management and reporting.
Coordinate the day-to-day facility operations including maintaining the high standard of grounds and maintenance, amenities.
Handle and resolve customer / resident complaints in a courteous and professional manner, build professional relationships.
Ensure safety and a harmonious environment for all guest enjoyment.

Essential Skills / Qualities

3 years’ experience in a similar role managing a property asset such as a lifestyle community is preferred but not essential (open to aligned industries / roles).

Proven and demonstrated experience in managing employees.

Excellent communication, time management, and leadership skills.

Strong business acumen and exceptional problem-solving skills.

Strong computer literacy, especially in the MS Office Suite.

Previous experience with RMS or similar reservations systems.

Strong administrative and financial control experience.

Excellent communication & customer service skills.

Knowledge and understanding of WHS and responsibilities.

Leads By Example / Hands-on / Role model behaviour.

Knowledge or understanding of the home sales process, preferred.

Ability to go above and beyond to meet company objectives as well as ensuring customer satisfaction.

Must hold a current National Police Check and First Aid Certificate.

We thank all applicants in advance for applying; however, only successful applicants will be contacted for an interview.

What We Offer You

A rewarding career in a growing business.

Competitive salary based on experience.

Opportunities for development and advancement.

A supportive and collaborative work environment with experienced support professionals and a peer network.

Recruitment Agencies

Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.

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