Data Analyst

Company Overview

Powerfront Inc. isn't just another SaaS provider; we're the architects of the INSIDETM AI Customer Visual Engagement Platform.

An AI-powered solution used by most luxury brands allows them to see their online world in real time.

We're talking about live customer behavior tracking and the power to engage at the precise moment of impact.

Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.

We're a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology.

We are fully committed to the future of AI, with the majority of our development work focused on account AI and intelligent customer engagement.

We believe AI is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.

We're not just building software; we're forging strategic partnerships that redefine customer engagement.

Job Summary

We are seeking a highly analytical and detail-oriented Data Analyst with experience in the SaaS industry.

In this role, you will work closely with leadership, product, and customer success teams to deliver data-driven insights that support strategic decision-making and drive operational excellence.

You will be responsible for turning complex data into clear, actionable intelligence to inform product development, customer engagement, and business growth initiatives.

Key Responsibilities

Collect, analyze, and interpret large datasets from multiple systems to generate actionable insights.

Develop and maintain dashboards, reports, and KPIs that measure performance across business functions.

Partner with product and engineering teams to track feature adoption, customer behavior, and product performance.

Work with Customer Success to transfer customer data into actionable insights.

Support leadership with ad hoc analysis to guide strategic planning and operational decisions.

Ensure data quality, accuracy, and consistency across reporting tools and platforms.

Identify opportunities for process improvements and automation of reporting workflows.

Various other tasks as assigned by manager.

Key Requirements

3-5 years of experience as a Business Analyst, Data Scientist, or in a similar role within SaaS, consulting, or customer analytics.

Bachelor's degree in Business, Data Analytics, Economics, Statistics, Computer Science, or related field (Master's degree a plus).

Ability to analyze datasets, extract insights, and communicate them effectively.

Hands-on experience with business intelligence (BI) tools such as Tableau, Power BI, Looker, or Quicksight.

Proficiency in SQL and at least one programming language for data analysis, with Python or R preferred.

Advanced Excel / Google Sheets skills and experience with data manipulation.

Familiarity with CRM and analytics platforms (e.g., Salesforce, HubSpot, Mixpanel, Amplitude).

Problem-solving skills with the ability to work independently and communicate insights effectively to both technical and non-technical stakeholders.

Solid understanding of KPIs for customer engagement, SaaS, and / or digital operations.

Strong presentation and storytelling skills to transform data into clear business narratives.

Experience working with diverse industries such as retail, education, government, or services is a plus.

Benefits

A dynamic & forward-thinking organization revolutionizing retail technology

A virtual workforce, remote but highly interactive and collaborative

Competitive salary and benefits

Be a part of an amazing culture with a high client and staff retention

Take pride in partnering with the most prestigious brands in the world

Career progression and longevity

About Powerfront

Powerfront is a leading provider of customer engagement technology and solutions.

The company's proprietary engagement software INSIDETM provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.

INSIDE can be leveraged in a variety of configurations to meet customers' needs.

Its open architecture enables customers in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.

EEO Statement

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

#J-

• Ljbffr