Technical Support Engineer

SaltCouncil of the City of Sydney, New South Wales, Australia

19 days ago

Job description

Join to apply for the Technical Support Engineer role at Salt

This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Senior Consultant - Talent Acquisition - Technology at Salt

Hiring!! - Technical Support Engineer - User Experience

12 months contract opportunity - with a High potential to go permanent
Offering : $470 / day including super

About the role

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

Qualifications

Demonstrated ability to troubleshoot the most difficult technical issues

Ability to work with high-value customer administrators and developers

Demonstrated creative problem‑solving approach and strong analytical skills

Must be proficient with analyzing log files and standard debugging concept.

Strong experience working in Java or similar backend programming language

Experience and understanding of Object‑Oriented Design

Experience with relational databases such as MySQL, Oracle

Working knowledge of the components in a web applications stack

Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems

Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management.

Nice to have

Familiarity with Linux, UNIX or other OS

Previous experience working with the ServiceNow platform (Client Scripts, UI Policies / Actions / Pages / Scripts / Macros)

Experience providing SaaS support is desirable.

Education Qualifications

Bachelor’s or higher in Computer Information Systems or equivalent experience in a related field.

Application

Please note : Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

Employment type

Contract

Seniority level

Associate

Job function

Information Technology

Industries

Technology, Information and Media and IT Services and IT Consulting

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Technical Support Engineer • Council of the City of Sydney, New South Wales, Australia