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Customer Experience Technician - Brisbane North

Customer Experience Technician - Brisbane North

Fisher & Paykel AppliancesQueensland, Australia
6 days ago
Job type
  • Remote
Job description

Customer Experience Technician - Brisbane North

Join to apply for the Customer Experience Technician - Brisbane North role at Fisher & Paykel Appliances

Customer Experience Technician - Brisbane North

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Experience Technician - Brisbane North role at Fisher & Paykel Appliances

The Role

Fisher & Paykel is an iconic brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

The Role

Fisher & Paykel is an iconic brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity

We recognise the unique skills of specialist Appliance Service Technicians and we are looking for a high calibre technician to join our team covering Brisbane North. If you are sustainably minded, we want you to use your knowledge to repair appliances and / or air-conditioners quickly to work closely with our long-standing customers.

  • Would you like;
  • A competitive Salary plus incentives
  • Tools of the trade - Van, Tools, Uniform, Phone etc
  • Continuous Training, Development and Support
  • Career Progression

If you answered yes to the above this is the role for you!

The role will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop.

Your Key Responsibilities

  • Repair and fully test the operation of the product ensuring full customer satisfaction
  • Develop and maintain superior product knowledge through all training media, service manuals and training sessions
  • Complete all paperwork and documents related to service work and cash collection
  • Maintaining and managing van stock of spare parts inventory
  • Experience Required

  • Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) preferred, industry experience as a minimum
  • Strong communication skills and strong PC skills
  • Provide premium customer service
  • Be self-motivated with a positive, friendly approachable nature
  • If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now and let's get you an interview!

    Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Other

    Industries

    Appliances, Electrical, and Electronics Manufacturing

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