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Customer Care Representative

Customer Care Representative

AudikaAdelaide, South Australia, Australia
21 days ago
Job description

Overview

Join to apply for the Customer Care Representative role at Audika . Audika is part of Demant, a world-leading hearing healthcare group. In Australia, Audika has over 350 clinics delivering hearing services to clients. We strive to put hearing care on the health care agenda and to improve the quality of life for people living with hearing loss.

Location : Adelaide (Parkside). Employment type : full-time or part-time. Working hours : Monday to Friday 9am – 5pm, plus one shift per fortnight from 12pm–8pm.

What You’ll Do

  • Make outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)
  • Book and confirm clinic appointments
  • Handle inbound calls and respond to client questions
  • Follow up on direct marketing leads and rebook lapsed clients
  • Use internal systems to manage bookings and update client information

What We’re Looking For

  • You don’t need call centre experience; we value people from retail, hospitality, health, admin, or customer-facing roles
  • Clear and empathetic communication
  • Confidence using computers and CRM systems
  • Ability to stay motivated and meet call or booking targets (KPIs)
  • Positive attitude and ability to work in a team

    • What’s in It For You

  • Full onboarding, ongoing training, coaching and personal growth opportunities
  • Monthly & quarterly performance-based bonuses
  • Fun, friendly, and supportive work culture
  • Access to exclusive staff perks via MyReward (discounts, wellbeing program)
  • Career growth in a purpose-driven company

    • Our Values

    Audika values diversity and inclusion and strives to create a supportive culture where everyone can thrive. We connect clients through our hearing products and bring the importance of sound to life, guided by trust, teamwork, innovation and a can-do attitude.

    Job Details

  • Seniority level : Not Applicable
  • Employment type : Full-time
  • Job function : Other
  • Industries : Medical Equipment Manufacturing

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    Customer Care Representative • Adelaide, South Australia, Australia