UX Researcher

Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.

Across pathology, radiology, oncology, maternity, and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

Short Summary

Inspire better strategic decision making by delivering compelling presentations and insights based on customer research. Go-to person for insight, advice and best practices when it comes to seeking a better understanding of Magentus’ various customers in the UK and Australia. The UX Researcher focuses on immersing in, understanding and documenting the mindsets, motivations and behaviours of our customers so that our teams can make better decisions. As the dedicated UXR at Magentus, you will take the lead with formalising processes, recommending best practices and helping shape the role alongside Product Designers, Product Managers and the Customer Experience teams.

Key Responsibilities of the role

• Subject matter expert for UX Research in the business
• Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
• Contribute to identifying / validating new strategic opportunities for the business based on research findings
• Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
• Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
• Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
• Document and present insights clearly to internal teams, mindful to the needs of different audiences
• Design and distribute periodic customer surveys
• Own and manage repository of qualitative research data
• Synthesise quantitative feature release feedback
• Drive and coordinate 1-on-1 and group interviews that engage with customers
• Establish, develop and maintain relationships with team
• Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders
• Other duties as reasonably required by the business

Experience

General Attributes

What’s in it for you

Leave

Leadership & Development

Employee Recognition

Employee Benefits

Our values say a lot about us

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society. We hold monthly communication sessions with the Senior Leadership Team to provide company updates and strategic briefings.

Magentus Software Limited is an equal opportunities employer. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

We do not discriminate based on race, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage applications from all qualified individuals and believe in fostering a workplace where everyone has the opportunity to thrive and succeed.

We are also a proud member of the Disability Confident Employer Scheme, demonstrating our commitment to supporting disabled individuals in the workplace.

If you require any support or adjustments to interact with us, please let us know.

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