On Site IT Support Specialist Parramatta

Prioritise Support and Resolve

We are looking for two reliable and conscientious individuals with a passion for customer service and IT to join our team as an On Site IT Support Specialist based at our Parramatta office servicing our NSW & ACT sites.

With a strong team culture we value our people their personal and professional growth and readily recognise the contributions they make to our success.

About the Role :

Contract Duration : 6months ending 31 October 2025 with potential for extension or permanent placement.

Working Hours : Fulltime Monday to Friday. Flexibility around hours is a must to meet the needs of the business.

Focus : Provide secondlevel IT support particularly for the Windows 11 upgrade project.

Flexibility : This role will require frequent travel including overnight stays within NSW and ACT for both scheduled and emergency / oncall IT Support.

In your new role you will :

Provide system support via telephone and onsite assistance for internal clients.

Create manage and resolve support tickets within agreed Service Levels.

Participate in an oncall support roster to provide the business with 24 x 7 IT support.

Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required.

Support and or project manage the rollout of new business applications and technologies.

Assist users with business processes to make effective use of business systems.

Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that BSS provides to its customers.

Work closely with the Service Delivery Organisation (SDO) to ensure escalated support issues are resolved in a timely manner.

Create and maintain IT support documentation including FAQs and support manuals (SOPs).

This role is a great fit for you if :

You have a solid background in providing Level 2 support to a large multifaceted organisation.

You have a passion for IT Service Desk and Systems Support and can apply an analytical problemsolving mindset.

You have strong customer service experience intermingled with excellent written and verbal interpersonal skills.

You are proficient in writing IT and process documentation and can demonstrate a highlevel skill set when operating systems in a corporate network environment.

Solid experience across IT Service Desk and Systems Support from a large organisation or global network.

Experience supporting Windows Server environments in a time critical virtualised environment.

Have proven experience with SAP and Telephony VolP landlines and Smartphones (highly regarded).

Proven background supporting Citrix Wyse XenApp AppSense Win11 and Win10 Office365 desktop applications.

Have a valid Australian Drivers licence as you will have use of a company maintained vehicle.

What We Offer :

85000$90000k salary range plus super and tool of trade vehicle

Opportunity to be part of a recognised global brand.

Ongoing career and development opportunities.

About Heidelberg Materials

With more than 4000 employees across 300 sites we have an extensive production and logistics network across Australia.

We think global and act local we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of highquality concrete aggregates road base sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australias construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer and we welcome people from all walks of life. We encourage applications from Indigenous Australians people with disability those from diverse cultural backgrounds and the LGBTQI community.

Well Make It Happen.

Required Experience :

Unclear Seniority

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 90000