Contract Customer Success Manager, APAC

Hello from the Recruiting Team at Customer.io! We’re looking for a part-time Contract Customer Success Manager to join our team at Customer.io. This role will be a “full stack” CSM : you’ll own a dedicated book of business, manage onboarding and ongoing support, and help ensure customers achieve success with Customer.io.

Customer.io has experienced consistent year-over-year growth, and as our customer base expands, we’re scaling our team to meet demand. This contract role is an exciting opportunity to make a direct impact supporting customers during a time of rapid growth, while gaining exposure to a dynamic, customer-focused SaaS environment.

Some of the things you’ll do

• Manage onboarding and implementation for a portfolio of customers, acting as the project manager from kickoff to go-live
• Host transition and planning calls with stakeholders to understand business goals and map data + messaging strategies in Customer.io
• Partner with customers to create and execute effective campaigns, newsletters, and data workflows that align with their objectives
• Serve as your customer’s first point of contact for dedicated support and troubleshooting; collaborate with Technical Support, Product, and Engineering to get questions answered
• Proactively follow up with customers after onboarding, checking in ~1x / month to keep them on track toward renewal
• Advise on best practices for campaign design, segmentation, integrations, and lifecycle messaging
• Support our contracts team by setting up renewals for success with healthy, engaged customers

About You

You stay calm under stress and manage multiple priorities with a clear head

What We’re Looking For

Logistics

Email, push notifications, text messages, in-app messages, webhooks : automated and powered by your data.

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