Practice Support Representative

Company Description

At Abano Healthcare, we’re all about creating smiles - literally! As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries.

Job Description

As a Practice Support Representative, you’ll be responsible for ensuring we’re providing our practices and team of RMs an outstanding level of customer service – including resolving queries, providing admin support and helping our network be as successful and productive as they can. Using your customer service focus, you’ll also have a key role in ensuring we’re listening to our network, improving communication and improving the way we do things to provide better service. In addition, you’ll be critical in providing hands‑on support for our products and initiatives, and will act as a business champion and expert.

What You’ll Do

• Be the first point of contact for practice and Regional Manager queries, resolving issues or coordinating with support teams.
• Deliver real-time and remote training on Practice Management systems and processes.
• Support practices to maintain accurate systems, rosters, websites, online bookings and self‑service tools.
• Assist the contact centre with patient and practice queries to ensure a positive experience.
• Provide end‑to‑end support for Maven / 1300 SMILES products, including follow‑ups and compliance.
• Support system setups, projects and technology platforms across practices.
• Help improve processes, document procedures, and keep training resources up to date.

Qualifications

Additional Information

Why Join Abano?

Ready to make a difference? Apply now!

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.

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