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Employment Support Consultant

Employment Support Consultant

MS PlusLaunceston, Tasmania, Australia
1 day ago
Job description

Position Description

Position Employment Support Consultant

Reporting to Team Lead

Division Consumer Directed Care

Location

Organisation

MS Plus is the go-to provider of information, advice and support for people affected by multiple sclerosis and other

neurological conditions. We’re a combined entity of the ACT, NSW, Victoria, and Tasmania with over years' insight

into how to live well with progressive neurological conditions.

Role Purpose

The Employment Support Consultant (ESC) will support participants diagnosed with Multiple Sclerosis and acquired

neurological conditions to achieve their goals in maintaining or obtaining their chosen employment in the open

labour market. The ESC is responsible for the provision of high-quality disability employment services to participants

with Multiple Sclerosis in accordance with the Disability Employment Service Deed and MS Plus, Policies and

Procedures.

  • Provide tailored individual support to a person(s) diagnosed with Multiple Sclerosis and may also provide

advice to employers and a range of stakeholders.

  • Manage caseload.
  • Contractual administration

    • Team structure

    Key Responsibilities

    Key focus area Success factors

    Strategic Leadership

  • Actively support MS+ purpose, values, aspiration, and strategic vision.
  • Operate in line with MS+ policies, procedure, and practices.
  • Promote and work within MS+ customer service delivery principles.
  • Positively and constructively represent the organisation to external contacts at all

    • opportunities.

  • Behave in a way that contributes to a workplace that is free of discrimination,

    • harassment, and bullying.

  • Actively demonstrate professional behaviours and standards.
  • Ensure the health, safety and welfare of self, co-workers, and others.
  • Follow all reasonable directions given by the organisation.
  • Support, promote and show sensitivity to diversity in the workplace.

    • Key focus area Success factors

  • Facilitate and / or conduct assessments to establish participant’s status and

    • needs and identify any vocational barriers and non-vocational barriers

    jeopardising current employment or preventing the individual from finding

    new employment

  • Coordinate case load of participants
  • Coordinate and provide appropriate assistance to clients and employers
  • Coordinate and implement workplace modifications
  • Work closely with Employment Support Officers to facilitate services,

    • treatment, and sourcing, prescribing and purchasing of equipment

  • Apply for and coordinate funding for individual services and workplace

    • modifications

  • Keep all relevant stakeholders informed of the participant’s progress and

    • Operational Leadership any changes

  • Provide assistance to participants and employers as required when job

    • seekers are placed in new employment and monitor progress

  • Refer clients to other MS Plus services or external providers as appropriate
  • Write reports summarising the outcome of vocational and workplace

    • assessments, providing recommendations to address vocational barriers

  • Complete job plans for all participants and regularly monitor and review

    • plans

  • Complete all mandatory documentation
  • Ensure all client files and progress notes are kept up to date in accordance

    • with the DES Disability Employment Services Agreement

  • Participate in organisational quality processes and lean programs

    • Key focus area Success factors

  • Develop and actively maintain effective and mutually beneficial relationships,

    • including relationships with staff, health professionals and community service

    providers, to support the work of MS Plus, facilitate participant access to service

    People Leadership /

    provision and enhance the organisation’s relationship with the community.

    Relationship

  • Build and maintain effective relationships with colleagues, participants and their

    • Management

    carers.

  • Establish close working relationships and communicate regularly with Service

    • Delivery Manager, Employment Support Officer(s), Senior Employment Support

    Consultants, Employment Development Consultant(s).

    Approval authority : Executive Manager, People Culture Quality Next review : February

    Date approved : Key author : People Culture Quality

    Version : Business Unit : People Culture Quality

  • Work as a collaborative and supportive team member and share specialist

    • knowledge.

  • Share information and ideas with the team and other MS Plus teams, and

    • administrative staff in relation to service delivery.

  • Maintain strong communication ties between stakeholders to ensure all parties are

    • fully informed about operational activities.

    Key focus area Success factors

  • Deliver employment support services to participants with MS and acquired

    • neurological conditions in accordance with departmental guidelines and Deed and

    Compliance and service guarantee.

    Professional Conduct

  • Maintain professional standards in accordance with AHPRA registration and

    • professional body.

  • Complete training required to maintain currency and standards.

    • Qualifications / Work Experience

  • Tertiary qualifications in Allied Health - Occupational Therapy or Physiotherapy or related

    • discipline.

  • Registration with an appropriate registration body e.g., AHPRA.

    • Essential

  • Five years’ experience as an Employment Support Consultant
  • Five years’ previous clinical experience and two years Employment Support Consultant

    • experience

    Knowledge and Key Selection Criteria

  • Experience and understanding of DES ESS Work Assist Deed and Guideline requirements.
  • Demonstrable understanding of and commitment to working with people who have a

    • disability related to MS or neurological condition / s.

    Essential

  • Proven ability to share knowledge whilst maintaining and coordinating a participant

    • caseload.

  • Ability to work autonomously and as part of a team.
  • Experience leading and supervising allied health professionals.

    • Desirable

  • Current driver license

    • Approval authority : Executive Manager, People Culture Quality Next review : February

    Date approved : Key author : People Culture Quality

    Version : Business Unit : People Culture Quality

    Key Competencies

    Key Focus Area Demonstrated competency

    Financial

    You ensure purchased supports for clients are delivered in accordance with business rules /

    Management

    budget.

    You actively contribute and show leadership in reflective practice group meetings and

    Reflective Practice supervision.

    Consumer You keep participants at the centre of everything you do. You focus on achieving best

    Outcomes possible vocational results for participants.

    You manage your workload ensuring all services are delivered within required time frames.

    You will show efficiently with utilisation of resources available and demonstrate ability to

    Time Management

    prioritise your workload.

    You can stay calm under pressure, research possible causes, identify trends and choose

    Problem Solving the most relevant solution.

    You are focused on your goals and understand the steps needed to achieve them. You will

    Achieving Results also have the motivation to see projects through to fruition and motivate others to do the

    same.

    Contracts / Records You maintain records across a range of systems in accordance with Deed and DES

    Management guidelines

    Quality, Risk,

    Safety, Legislative You contribute to quality assurance activities.

    compliance

    You are a strong advocate for participants and their goals as well as promoting the service

    Advocacy

    in the broader community

    Written and Oral You convey information in a way that is confident, professional, and easy for others to

    Communication understand whatever their level.

    You collaborate and work well with others, demonstrate a caring and professional nature in

    Interpersonal skills

    all aspects of your work. You deliver constructive feedback and can motivate others.

    Personal Attributes

    Caring & a sense of

    humour

    Collaborative

    Adaptable

    Dependable and

    strong work ethic

    Approval authority : Executive Manager, People Culture Quality Next review : February

    Date approved : Key author : People Culture Quality

    Version : Business Unit : People Culture Quality

    Employment Screening

    Appointments within MS Plus are subject to the satisfactory completion of a police check (All), a Working with

    Vulnerable People check (WWVP) ACT & Tasmania, a NDIS National Worker Screening Check (NDISWC) and / or a

    Working with Children check (WWCC) where applicable to the role; plus character / performance reference checks. In

    some roles, work may not be attended if the required screening employment checks have not been completed / cleared.

    Appointees whose role requires an NDISWC and / or a WWCC must provide a successful / cleared check if they already

    have one or apply for one on appointment. Costs associated with these checks are the responsibility of the appointee.

    All appointments are subject to the disclosure of any relevant employment history of formal disciplinary action for

    improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside

    Australia.

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    Employment Consultant • Launceston, Tasmania, Australia