Support Analyst

Junior Talent Acquisition Partner at Amelco Limited

Position : Support Analyst

Location : Remote - must be based in AEDT (UTC+11) or AEST (UTC+10)

Employment Type : Contractor (self‑employed), full‑time hours

Salary Band : $325 AUD per day, with flexibility based on experience and level

About Us

We’re Amelco, a UK‑based software provider at the forefront of the gaming and gambling industry across the USA, UK, and Europe. We partner with major global gaming companies to build innovative, high‑performance platforms that power sportsbooks, lotteries, casinos, virtual games, and financial trading.

Our vision is to shape the future of gaming and transform operational experiences into intelligent solutions that meet customer needs in the digital era, creating sustainable value for all stakeholders. We value teamwork, knowledge sharing, and transparency with accountability. Quality, ability, and determination are essential ingredients in delivering success at Amelco, and we look forward to you leaving your imprint with us.

We’re proud of our collaborative culture and are excited to expand into Australia for the first time—this role marks an important step in our journey.

About the Role

We’re looking to build a remote team beginning with enthusiastic Support Analysts at junior and mid‑level. They will be passionate about technology and eager to grow with us. They’ll be an essential part of our team, providing operational and technical support across the full software development lifecycle, focusing on live production systems. Many of our Support Analysts have progressed into roles such as DevOps Engineers, Project Managers, and Senior Leaders.

Key Responsibilities

• Manage and adhere to customer SLAs to achieve the highest level of system availability.
• Proactively monitor live systems using tools to assess the health and availability of services, responding to and resolving issues to minimise the impact on production.
• Troubleshoot high‑priority incidents and provide timely resolutions.
• Collaborate with various tech teams to fulfil business needs.
• Support the end‑to‑end delivery process from requirements and scoping through to design and then creating, testing, and releasing the application / functionality.
• Work with stakeholders to deploy and implement product solutions.
• Work an early shift, enabling the support team to remain fully functional 24 / 7.

Requirements

What We Offer

Ready to Join Us?

If you’re looking to take the next step in your career and help shape the future of gaming with us in our new Australian venture, we’d love to hear from you.

Please attach a CV, preferably with a cover letter outlining your interest and relevant experience. Only applications with this attachment will be considered. We look forward to hearing from you!

#J-18808-Ljbffr