Administration & Customer Service Officer

Administration & Customer Service Officer

Breakthru Fortitude Valley, Queensland, Australia

About the company

At Royal Rehab LifeWorks Community, part of the Royal Rehab Group, we’re redefining health and wellbeing. We deliver a comprehensive range of allied health services with an inclusive, multidisciplinary approach across the eastern seaboard.

About the role

Join us as an Administration and Customer Service Officer and be the friendly first point of contact for new Royal Rehab LifeWorks clients and their families. You will work closely with Allied Health Leaders, clinicians, and teams, ensuring a smooth journey from the initial enquiry to receiving tailored support.

Key Responsibilities

• Handle phone and email enquiries, and pass complex questions to the appropriate staff.
• Manage scheduling, waitlists, follow‑ups, and escalated service risks.
• Enter data and maintain accurate and confidential client records and service agreements.
• Deliver monthly reports on clients, trends, revenue, and outcomes.
• Gather information to help Allied Health staff provide tailored support.
• Collaborate on treatment plans or Service Agreements aligned with client preferences.
• Engage with clients to understand their needs and expectations.
• Escalate concerns, risks, and complaints to Allied Health Leaders.
• Adhere to NDIS principles and represent RR LifeWorks positively.

About you

You will be the heartbeat of our team, welcoming customers warmly and ensuring their experience is seamless. We’re looking for someone who excels at connecting with people, has strong organisational skills, and thrives in a fast‑paced environment.

Requirements

Your Royal Rewards

Inclusive Workplace

We know diversity makes LifeWorks Community a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.

Next Steps

If this sounds like the perfect role for you, address the essential criteria in your cover letter and apply now to start your journey with us. Please note, only applicants that address this essential criteria will be considered.

Visit our Royal Rehab LifeWorks careers page for more information : www.royalrehabgroup.com.au / careers /

The successful applicant will be required to provide and undergo pre‑employment checks including but not limited to a current criminal record check, working with children check, employment history, driver’s license and referee checks. Vaccination against infectious diseases is strongly encouraged.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industry

Individual and Family Services

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