Client Success & Event Manager, Private Events Customer Success Management

This role plays a critical function in the ownership and delivery of ADAPT’s Private Events which consists of both virtual and in-person events. ADAPT have created market leading virtual and in-person events hosting end user c-level / executive peers and global speakers in an intimate and curated 90-minute to 2 hour session.

The role incorporates three main aspects : Event Management, Project Management & Client Management.

The role supports the Operations Director, Sales Leaders, Analysts, Marketing & Data Director in the creation, logistics and delivery of industry leading events across Australia and New Zealand. This will include internal and external stakeholder management as part of end-to-end project management and execution.

The role also includes supporting the event team with the Edge event product, assisting with pre-event preparation and onsite delivery.

Interstate and New Zealand travel is required for this position.

The role requires someone who can think analytically and creatively with great interpersonal and communication skills.

Full time and part-time position available.

Who We’re Looking For :

Experience in event management and client relationship management is essential. More importantly, we’re looking for someone proactive, eager to learn, and ready to make an impact from day one, we want to hear from you!

Key Areas of Responsibility :

• End-to-End Event Management – Plan, coordinate, and execute roundtable events, ensuring seamless logistics and on-site delivery.
• Client Onboarding & Relationship Management – Manage onboarding for new and returning clients, maintain strong relationships, and ensure ongoing engagement via email and Teams presentations.
• Venue & Logistics Coordination – Source venues, create run-sheets, and oversee all logistical details to deliver high-quality events.
• Stakeholder & Communication Management – Coordinate with internal teams, speakers, and clients via email, Outlook calendars, and briefing calls to align expectations and deliverables.
• Project Tracking & Reporting – Provide weekly updates, manage deadlines, and track progress to ensure timely and efficient event execution.
• Cross-Team Collaboration – Work closely with Sales, Data, and Delegate Acquisition teams to ensure alignment and smooth execution of events.
• CRM & Systems Management – Maintain and update workflows in HubSpot, Salesforce, ClickUp, OneDrive, and ARC to optimise project tracking.
• Budget & Financial Oversight – Ensure roundtable events stay within budget and report financial details to the accounts team.
• On-Site Event Execution – Independently manage roundtable events, including interstate travel as needed, ensuring a seamless experience.
• Post-Event Analysis & Continuous Improvement – Gather feedback, analyse event success, and implement process enhancements for future improvements.
• Process Innovation & Efficiency – Identify and implement new ways to enhance ADAPT’s event processes, workflows, and overall operational efficiency.
• Personal & Professional Growth – Invest in continuous learning, relationship-building, and refining best practices to maximise personal and team impact.

Skills & Experience You Will Need :

About ADAPT

Working with over 3,000 C-level executives from Australia and New Zealand annually, ADAPT has cemented itself as a market leading Research, Advisory & Multi-Channel Events company in Australia.

Our vision is to make Australia and New Zealand more commercially competitive, differentiated, and productive on the global stage. We do this by working closely with the business and technology executive leaders of local enterprise and government organisations and equipping them with the knowledge, relationships, inspiration, and tools they need to gain advantage.

As ADAPT enters a new era of maturity and growth in the marketplace, we are looking for driven and passionate team members to help fuel the growth of ADAPT.

When you join ADAPT, you will set your career on track for outstanding achievement with a company that knows no limits. ADAPT has consistently achieved double-digit growth by steering clients toward the right decisions with locally focussed business and technology insights and community access they can’t find anywhere else.

If you are persistent, smart, coachable, executive-savvy, and looking for your next great adventure, ADAPT could be the place for you.

You’re in control your own career trajectory.

The guiding principles for how we show up each day.

Make it Happen

Love Your Work

Do the Right Thing

Delight Everybody

Attitude of Gratitude

Why work with us

Flexible working is the norm We support and trust you to get the job done while making sure we stay connected. Balanced work-life We take care to ensure you have the time you need to recharge and always be at your best. Mentoring Work alongside and learn from exceptional people.

Compassion in action We prioritise making time to give back to the charities and causes that matter to us. We prioritise family and friends Because life is about being there for the big and little moments that matter most. Own your professional growth You’re in control your own career trajectory.

We can keep your information on file and if a role becomes available

that matches your profile, we’ll be in touch.

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