Team Leader ( Cruiseabout )- Perth Southern suburbs, WA

Team Leader (Cruiseabout) - Perth Southern suburbs, WA

Job no: 525688
Brand: Cruiseabout
Work type: Full time
Location: Western Australia
Categories: Leisure Travel & Retail

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities.

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Mental Health: Support and Employee Assistance Program for staff and family.

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism.

** Please advise your leader before applying **

Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together! #CruiseIntoYourDreamJob

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