Customer Service Representative

Talent International is currently recruiting for a Customer Service Representative x 10 to work for an NSW Government call centre based in Lithgow . The position is a 6-month contract role with the possibility of extension. The role pays $37.39 / hour + Super.

Start Date : Immediately

Hours of Work : 7 hours p / d, 35 hours p / w

Key Responsibilities :

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client / customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and / or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements :

If you can demonstrate all the above and are available for an immediate start, then please apply.