SOC Operator

About the Role

This role in the Customer Hub - Systems Operations Center (SOC) is integral to ensuring the efficient operation of assets connected to the Integrated Instrumentation, Control, Automation & Telemetry System (IICATS). You will help maintain optimal performance across water and wastewater systems, ensuring that they meet delivery requirements and function effectively under all conditions.

Key Responsibilities

• Operate water and wastewater systems using IICATS, following established rules and procedures, and utilising operational decision support tools to determine daily operating parameters and schedules.
• Respond to system alarms promptly, managing equipment faults in line with operating protocols.
• Share knowledge and collaborate with your team to continuously improve operational performance.
• Implement and maintain robust processes and procedures for smooth operations.
• Work collaboratively across departments to achieve shared goals and deliver quality work.
• Champion safety and wellbeing, ensuring a safe working environment and adherence to safety policies.
• Uphold Sydney Water’s values and contribute to a positive, inclusive work culture.
• Minimise the impact of system issues on customers, the environment, and business operations.

This position will be based in an operational environment, with a 24 / 7 rotating shift, 8-hour morning, afternoon and night.

About you

We’re looking for someone with a strong background in water and wastewater system operations who can navigate complex issues and provide effective solutions.

• Ability to solve complex operational problems related to water and / or wastewater systems.
• Knowledge of hydraulic design for complex water supply and wastewater systems.
• Ability to plan, prioritise, and organise tasks effectively to meet deadlines and quality standards.
• Excellent communication and negotiation skills, with the ability to work efficiently under pressure.
• An understanding of the importance of communication in a central operations control room and the ability to manage multiple tasks in a fast-paced environment.

Dive into Our Great Benefits :

Competitive Remuneration : We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment : We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth : We will invest in your career with leadership and development programs to propel your success.

24 / 7 Wellbeing Support : Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance : Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First : Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport : Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing : Get in the driver's seat of your financial future with our novated lease options.

Closing date : Friday 28th November 2025

Please advise if you require any adjustments to actively participate in the application and recruitment process. For any further information please contact sukriti.sharma@sydneywater.com.au

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

Please see the job profile for the role’s full accountabilities