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Customer Engagement Consultant - Contact Centre (FT)

Customer Engagement Consultant - Contact Centre (FT)

SonovaCouncil of the City of Sydney, New South Wales, Australia
1 day ago
Job description

Join a Winning Team. Drive Sales. Change Lives.

We’re expanding fast and on the lookout for motivated, people-driven sales professionals to power our high-performing Customer Engagement Centre Team. If you love connecting with people, thrive in a competitive environment, and get a thrill from turning conversations into results—this is your chance to build a rewarding career and get recognised for your impact.

What You’ll Do

  • Make high-volume outbound calls to engage existing and prospective clients
  • Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
  • Promote our services and product range with confidence and empathy
  • Accurately manage client information using our patient management system (PMS)
  • Consistently meet and exceed daily, weekly, and monthly KPIs
  • Build instant rapport and deliver a positive, memorable client experience

About You

We’re looking for passionate, driven individuals who take ownership of their performance and thrive in results-oriented environments. You will bring :

  • A sales-oriented mindset with a genuine desire to help people
  • A clear, confident phone manner and persuasive communication style
  • Proven ability to achieve and exceed KPIs in contact centre environment
  • Excellent listening skills and the ability to build rapport quickly
  • Experience with CRM systems and Microsoft Office tools
  • Resilience , energy, and self-motivation to drive your own success every day

    • Who We Are

    Connect Hearing is a leader in hearing health care, with 180+ clinics across Australia . Every day, our expert teams help thousands of people reconnect with the world they love through better hearing.

    We’re part of Sonova , the global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you’re joining a mission to create a life without limitations through the power of sound.

    Why You’ll Love It Here

  • Competitive base salary + uncapped performance bonuses
  • Flexible Full-time (9am–5pm or 10am–6pm)
  • Hybrid working options for better work–life balance
  • Paid Parental Leave & Birthday Leave
  • Discounts at 500+ retailers through our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for you and your family
  • Access to LinkedIn Learning, Wellbeing Centre & EAP
  • Real opportunities to grow your career with a global industry leader
  • A values-driven, inclusive culture and a supportive team that celebrates wins together

    • Be Part of Something Bigger

    At Connect Hearing, we win as a team . We value diverse perspectives, grow talent from within, and believe that every call can make a difference.

    Take the next step in your sales career—apply now and turn your communication skills into real impact.

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    Contact Centre Consultant • Council of the City of Sydney, New South Wales, Australia