Customer Focus Agent

Employment type : Full Time - Temporary

Work Arrangement : On-site

Customer Focus Agent

Temporary Full Time until 27 November 2026

Band 4 Salary range : $73,617.96 - $78,471.29 per year plus 12% Superannuation

Department : Marketing and Engagement

Do you want to make an IMPACT?

Are you passionate about customer service and highlymotivated with a genuine interest to assist customers? Then this is your chanceto join our passionate Customer Focus Team. If you are looking for a rewardingcareer that provides you with the capacity to give back to your community, thenwe would love to hear from you.

About the role

As a member of the Customer Focus Team, you will work acrossboth our Contact Centre and Headquarters Front Counter providing a high levelof customer service to Latrobe City Councils customers.

As the first point of contact for customer calls and face toface enquiries, you will provide a level of service to the Latrobe Citycommunity that exceeds expectations. You will be a part of actively promotingCouncil services to the community, ensuring information is provided in aprompt, professional and courteous manner.

You will have the opportunity to become part of anenergetic, enthusiastic and friendly customer service team that workcollaboratively, providing support to one and other to deliver astoundingresults.

About You

We are currently seeking someone with a helpful attitude,excellent communication skills and passion for providing a positive customerservice experience to the community of Latrobe City.

You will have :

• Previousexperience in the customer service sector; either customer facing or overthe phone.
• Agenuine passion for providing excellent customer service
• Demonstratedcomputer skills with the ability to learn new programs and softwarequickly and efficiently.
• Provenwritten and verbal communication skills
• Abilityto contribute to a team environment as well as operate alone

All successful applicants are required to apply for andsatisfactorily obtain a National Police Check and Working with Children Check.

To apply

Please apply (and submit your responses to the Key SelectionCriteria) via the Latrobe City Council website.

Applications close at 11 : 59PM on Tuesday 11 November 2025.

Contact N yabiey Jiath, Team Leader Customer Focus on 5128 2428 for a confidential discussion.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form ofchild abuse and is committed to the safety, wellbeing and empowerment ofchildren. We create and maintain a child safe organisation where protectingchildren and preventing and responding to child abuse is embedded in theeveryday thinking and practice of all employees, volunteers and contractors.Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity andinclusion, where individual uniqueness is embraced. We value diverse lifeexperiences and the perspectives of our people, whilst providing high-qualityservices to all members of our community, regardless of age, gender, ethnicity,religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providingpositive employment opportunities for Aboriginal and Torres Strait Islanderpeople and welcome employment applications from candidates of Aboriginal andTorres Strait Islander background. Council's Indigenous Employment Program isavailable to support Aboriginal and Torres Strait Islander descent applicantsand can be contacted at IndigenousEmployment@latrobe.vic.gov.au or by calling1300 367 700.

We at Latrobe City Council strongly encourage people withdisability and diverse backgrounds to apply for our roles. If we can assist youwith any reasonable adjustments in order to submit your application for thisrole, please contact the Careers team via email at careers@latrobe.vic.gov.auor call 5128 6113 noting your preferred method of communication and contactdetails and a member of the team will be in touch.

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