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Customer Success Specialist

United Living PtyAustralia

3 days ago

Job description

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Join Clearlight as our Customer Success Specialist!

Who We Are

Clearlight Saunas International is the world’s leading provider of infrared saunas, integrating science and technology to create a complete health and wellness system. Our vision is to create a world in which everyone can enjoy longer and healthier lives, with ease. Our purpose is empowering people's most vibrant lives. And, we are on a mission to help people build physical and mental resilience for enhanced quality of life with evidence-based tools that unite luxury and convenience.

About the Opportunity

We are seeking a highly organised and customer-focused Customer Success Specialist to join our growing team in Australia. This is a full-time role and may be based at our head office in Ocean Shores, NSW, (we work from home on Thursdays!). You’ll play a key role in supporting our customers throughout their post-sale journey – from fulfilment and delivery through to product support and ongoing wellness engagement.

Working closely with our Global Customer Success Team and departments including Operations, Sales, and Marketing, you’ll help ensure our customers receive seamless, proactive, and empathetic support at every touchpoint.

Your Contributions

Coordinating delivery and installation bookings for customers
Providing support via email, phone, and chat to resolve queries and technical issues
Guiding customers on sauna set-up, usage, wellness tips, and troubleshooting
Managing customer cases to resolution with professionalism and care
Liaising with fulfilment teams, warehouses, and suppliers across multiple regions
Maintaining accurate CRM records and supporting system improvements
Proactively following up with customers to build strong, lasting relationships
Acting as a brand ambassador for Clearlight’s commitment to customer wellbeing
Upselling wellness products where appropriate

Your Skills

2+ years’ experience in customer service, operations, fulfilment or logistics

Exceptional communication skills with a customer-first mindset

Highly organised and process-driven, confident managing multiple tasks and systems

Strong problem-solving skills with a calm, solutions-focused approach

Self-motivated, dependable, and a collaborative team player

Tech-savvy with experience using tools such as Keap, Zendesk, CIN7, Shopify, Slack, Asana, and Google Suite

A genuine passion for wellness and enthusiasm for Clearlight’s purpose and products

If you’re passionate about customer experience, love solving problems, and want to contribute to a purpose-led brand that makes a real difference in people’s lives – we’d love to hear from you!

Please submit your CV and a covering letter with your application.

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