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Junior IT Helpdesk Support Officer

Junior IT Helpdesk Support Officer

UltraceuticalsCouncil of the City of Sydney, New South Wales, Australia
21 days ago
Job description

We’re seeking a friendly, proactive team member to join Ultraceuticals as a Junior IT Helpdesk / Support Officer. You’ll be the first point of contact for IT support, assisting employees with troubleshooting, technical guidance, and issue resolution.

This role goes beyond day-to-day ticket management. You’ll have opportunities to develop your technical skills, contribute to internal IT improvement projects, and grow toward more senior responsibilities over time.

Hands‑on experience with technologies such as Windows, macOS, Microsoft 365, SharePoint, network and voice systems, and audio‑visual equipment.

Full time role based in our support office in Gladesville with parking available on site.

Key Responsibilities

  • Provide first‑level support via laptop, phone, email, and in‑person channels.
  • Diagnose and resolve issues involving hardware, software, and networks.
  • Assist with device setup and account management during onboarding and offboarding.
  • Track, prioritise, and resolve support tickets.
  • Collaborate with external MSPs and internal teams to maintain IT services.

Skills and Experience

  • Experience providing Level 1–2 support to end‑users, including hardware, software, and network troubleshooting.
  • Ability to re‑image / rebuild and deploy laptops and notebooks.
  • Understanding of onboarding and offboarding processes (account creation, permissions, asset setup).
  • Strong grasp of Microsoft 365, Azure, Windows Server, and networking fundamentals.
  • Awareness of cybersecurity principles and best practices.
  • Experience documenting solutions, performing root cause analysis, and following ITSM processes.
  • Familiarity with Windows, macOS, iOS, and Android devices (PCs, laptops, mobiles, printers, peripherals).
  • Experience managing IT inventory and physical spaces (storerooms, server rooms, etc.).
  • 1–3 years of experience in a helpdesk or IT support role, ideally within an MSP environment.
  • Tertiary qualification or diploma in ICT (or currently studying toward one).
  • Certifications such as ITIL Foundation and Microsoft Certified Professional are desirable.

    • What’s on Offer

    Extensive and ongoing professional development.

    Awesome product allowances and staff discounts.

    Amazing and supportive team culture.

    Hybrid working arrangements – 4 days onsite and 1 day from home.

    About the Company

    We are Ultraceuticals, a leading Australian professional skincare brand founded in 1998 by Dr Geoffrey Heber. Powered by real science and proven results, our team of expert chemists formulates and clinically tests every product to deliver high-performance skincare that targets real concerns. With innovation at our core and consumers at our heart, we’re proudly Australian made and rapidly expanding both locally and internationally.

    Seniority level

  • Entry level

    • Employment type

  • Full‑time

    • Job function

  • Information Technology, Customer Service, and Engineering

    • Industries

  • Information Services, Computer and Network Security, and Professional Services

    • #J-18808-Ljbffr

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    It Support Officer • Council of the City of Sydney, New South Wales, Australia