This job offer is not available in your country.

Customer Service Representative

TSA GroupAdelaide, Australia

30+ days ago

Job description

Job Description

Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution.
Provide expert advice on Telstra products and services that best suit their needs and lifestyle.
Provide empathy and understanding to your customers through effective communication skills.
Take ownership, show confidence in your ability to de-escalate any customer grievances.
Be available when our customers need us, flex to the hours that are required.

Qualifications

Here's what you'll need :

Must be able to work full-time.

Must be able to work 2 days at home, 3 days at the office.

Must be able to attend our 5 weeks paid training.

Must be in Adelaide to be eligible for this role.

Excellent communication skills, ability to listen, empathies, respect and enjoy general chit chat!

Open to learning new skills, implementing them, and celebrating your wins.

Exhibit resilience, and techniques to allow you to perform at your best.

Strong multi-tasking skills, ability to easily navigate computer systems.

You have a solution-based mind-set, always ready to resolve a problem.

Have a fixed internet connection and suitable work from home set-up.

Availability to work Monday – Friday between 7 : 30 AM – 6 : 30 PM