BYD Service Advisor

Overview

BYD Five Dock proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Now BYD Five Dock needs a Service Advisor to join our dynamic group. All salary package will be decided based on your experience.

Job Summary

As a service advisor, you will be serving as a bridge between customers and dealerships, performing daily reception work at the after-sales service front desk, and assisting the service manager in completing after-sales department goal planning.

Responsibilities

• Service consultants should develop and promote the dealership\'s maintenance services
• Manage customer maintenance appointments
• Receive customers and fill out work orders
• Prepare for delivery after maintenance
• Coordinate the progress of maintenance work
• Vehicle delivery
• Follow up with customers
• Coordinate the ordering of special parts
• Vehicle return matters
• Implement a fair and equitable warranty policy
• Support pre-delivery services and delivery work
• Provide excellent customer service
• Respond to customer questions
• Respond to customer concerns
• Resolve customer concerns through follow-up calls
• After-sales and new car handover

Qualifications

Work Conditions

Location : 4S dealership.

Environment : Comfortable, low risk.

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