Quality Assurance Auditor

Why Sunnyfield?

We are Sunnyfield, a place where people come to grow and belong. This isour one thing. Our purpose. Our work. We focus on everyday progress, that’s our

pride. It’s about learning, providing support, and celebrating meaningful

moments that spark lasting change. At Sunnyfield, you don’t just work here –

you belong here.

About the Role

As a Quality Assurance Auditor – Safeguarding & Assurance, you

will play a vital role in strengthening service quality, safeguarding client

wellbeing, and supporting continuous improvement across Sunnyfield. You’ll work

closely with frontline leaders and teams to build capability, verify

compliance, and champion best practice. This is a role where your analytical

mindset, relationship-building skills, and commitment to client safety will

directly contribute to better outcomes for people with disability.

Key Responsibilities will include :

Driving quality with purpose : Conduct internal

quality and compliance audits across all Sunnyfield services—both onsite and

via desktop review. Develop audit tools, prepare audit reports, and support

services to implement corrective actions that lead to sustainable improvement.

Safeguarding client experience : Triage complaints, feedback and

compliments, ensuring timely allocation, transparent decision-making, and a

strong client voice in all processes.

Collaboration that strengthens practice : Build strong working

relationships across Shared Living, Community, Employment Services and Support

Office teams to support a unified Sunnyfield approach.

Continuous improvement in action : Contribute to the development and

enhancement of Sunnyfield’s Quality Management System, including system

testing, training, and policy review.

Coaching for capability : Provide on-the-job coaching and training to

operational leaders and new starters on audit processes, complaints management,

and quality standards.

Supporting safe workplaces : Promote safe work practices, uphold

Sunnyfield’s Code of Conduct, and contribute to synergies between WHS and

Quality activities.

About You

You’re someone who is passionate about quality, safeguarding, and improving

the experience of people with disability. You’re analytical, curious, and

confident engaging with people at all levels. You enjoy working independently

but thrive in a collaborative team environment. Most importantly, you’re

motivated by the opportunity to make services safer, stronger, and more

consistent.

What You’ll Bring :

Audit and compliance capability : Several years’

experience working with the NDIS Practice Standards or in a risk-based audit

role, ideally within a human services, aged care or disability environment.

Sector knowledge : Understanding of the NDIS Quality & Safeguarding

Framework and contemporary approaches to supporting vulnerable people.

Communication excellence : Strong written and verbal communication

skills, with the ability to translate complex information into clear,

actionable insights.

Analytical mindset : Skilled in identifying trends, assessing risk, and

making evidence-based recommendations.

Organisational skills : Ability to plan, prioritise and manage competing

deadlines while maintaining attention to detail.

Collaboration & coaching : Proven ability to work effectively with

diverse teams and provide supportive coaching to build capability.

Qualifications : Auditor qualifications (preferred) or

relevant experience

Why You’ll Love Working Here

When you join Sunnyfield, you’re joining a values-driven organisation that

puts people first. We’ll support your growth and wellbeing with :

Ongoing professional development, training and career pathways.

Flexibility to support work-life balance, including hybrid work options.

Free, 24 / 7 confidential counselling for you and your immediate family.

Fitness Passport access for you and your family.

Up to $15,900 tax-free salary packaging to boost your take-home pay.

Meal & Entertainment card, up to $2,650 tax-free each year.

Retail and healthcare discounts to help your dollar go further.

What Are You Waiting For?

Bring your passion for quality, safeguarding and continuous improvement to

a role where your work truly matters. Join us in creating a culture where every

person supported by Sunnyfield can grow and belong.