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Operations Support Officer

Operations Support Officer

CSIROCanberra, Australian Capital Territory, Australia
17 days ago
Job description

Operations Support Officer

CSIRO Canberra, Australian Capital Territory, Australia

Overview

Operations Support Officer plays a key role in maintaining the stability, security, and performance of DMA’s software platforms. Responsible for managing deployments, routine maintenance, day‑to‑day operations, and contributing to product enhancements and new feature delivery.

Responsibilities

  • Support the deployment, maintenance, and monitoring of DMA’s core applications and infrastructure under technical direction.
  • Manage production deployments using continuous integration and release tools.
  • Install, configure, and maintain application monitoring solutions (e.g., Nagios, other enterprise monitoring tools).
  • Monitor and triage incoming support requests, escalating or resolving as appropriate.
  • Act as primary escalation point for troubleshooting and leading responses to major incidents and cyber‑security vulnerability scanning tooling.
  • Contribute to product enhancements and feature delivery by providing operational input and assisting with testing, configuration, and deployment.
  • Provide clear and timely communication to clients, stakeholders, and team members regarding progress, issues, and expectations.
  • Collaborate closely with specialist enterprise IT groups (database administration, cyber security, web hosting, scientific computing, etc.) to ensure DMA platforms are stable, secure, and well‑integrated.

Location

All major Australian capital cities considered

Salary

AU$96,811 - AU$109,527 plus up to 15.4% superannuation

Tenure

Indefinite

Reference

101358

Qualifications

  • Relevant tertiary qualifications in IT or equivalent relevant work experience.
  • Understanding of ITIL practices or equivalent service management frameworks.
  • Experience administering Linux or Windows server environments and supporting enterprise applications, including monitoring, maintenance, deployments, and troubleshooting.
  • Demonstrated experience with containerisation and cloud platforms (e.g., Docker, Kubernetes, AWS, Azure).
  • Strong experience with incident and problem management, including acting as an escalation point for major incidents and severity issues.
  • Demonstrated ability to assess, analyse and resolve operational issues, and provide clear technical advice to team members, management, and clients.
  • Excellent communication skills, with the ability to collaborate across multidisciplinary project teams and liaise effectively with enterprise IT groups (DBA, Cyber Security, Web Hosting, etc.).

    • Desirable

  • Experience using continuous integration / deployment tools to support production releases.
  • Knowledge of database technologies and SQL for operational support and troubleshooting.
  • Familiarity with application monitoring and alerting tools (e.g., Nagios, Splunk, or equivalent).
  • Experience working in an Agile environment, including the use of JIRA and Confluence.
  • Appreciation of research data management principles and the role of enterprise applications in supporting scientific outcomes.

    • Eligibility

    Applications for this position are open to Australian Citizens. Successful candidate will be required to obtain and maintain a security clearance at the Negative Vetting 1 level and may be subject to national police checks or other security / medical / character requirements.

    Flexible working arrangements

    CSIRO offers a range of flexible working options, including remote and part‑time arrangements, to support work‑life balance.

    Diversity and inclusion

    CSIRO is committed to recruiting a diverse workforce that reflects the society it serves, encouraging all people to apply and ensuring an inclusive environment.

    About CSIRO

    CSIRO is Australia’s national science agency, solving the greatest challenges through innovative science and technology. Safety, wellbeing of people, and collaborative delivery of real‑impact solutions are core values.

    How to apply

    Please apply online, providing a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

    Applications close

    4 November 2025, 11 : 00pm AEDT

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